Roger Miles researches and engages with many kinds of organisations about how people perceive risk and make decisions under uncertainty.
He is a research associate of Cambridge University, Judge Business School, and postdoctoral graduate of the Hazards & Risk Research Group at King’s College London. He also lectures at UK Defence Academy, Cranfield, as a visiting Academic Course Leader and Examiner (MSc Risk and MBA courses).
After audit training at PwC, Roger ran regulatory engagement, investor and public interest group risk communication campaigns for firms including Barclays and Vodafone; for public bodies including HM Government Cabinet Office [Emergency Planning] and The Environment Agency; and for industry advocates including British Bankers’ Association.
He now works closely with corporate and public-sector Boards to examine design failures of regulation, risk control and governance. Principals typically commission him to run a unique closed workshop to investigate poorly conceived rules and controls – both regulatory and internal – and to root-analyse unwanted consequences where controls have been clumsily implemented or enforced. A session will often contrast expert and lay perceptions of risk, revealing expert-bias errors, and highlighting subcultures of ‘legitimised misconduct’. He then offers practical steps for all staff, starting with the first line, to ‘work risk-aware’. This both supports compliance and creates value from robust challenge and improved decision-making.
Currently, with the two largest financial industry bodies, he is developing a new sector-wide Conduct education initiative. This includes research collaboration with Conduct team leads throughout the sector in the UK and internationally, to develop and promote more reliable indicators, predictors and reporting dashboards.
He also continues to work with leadership groups in government, NGOs and the professions, publishing serial commentaries on risk culture (for Reuters, Financial Times, Berkeley Research and others) and best practice guidelines for financial professional bodies (including BBA, ABI, GARP and IOR). He co-edits a dictionary of risk psychology terms for the annual Behavioral Economics Guides (LSE). His book, Conduct Risk Management: A Behavioural Approach (Kogan Page, 2017) is now a set text for members of UK Finance; see also Operational Risk: New Frontiers (Risk Books, 2012); the Risk Culture and Conduct series (Thomson Reuters, 2013 –). His analysis anthology, Human Frailty (Taylor & Francis) is due out in 2018.
Dr Roger Miles
Doctor of Risk
PhD (Risk, KCL, London)
MA (Hons Oxon)
CertEd (RHUL, London)
FRSA (Life Fellowship)