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Transformative Results Fast

Roger opts to work with only a small number of trusted organisations each year, so you'll have each other’s full attention to maximise results.

Manage with greater confidence

Roger gives leaders practical guidance to improve staff engagement, understand positive risk-taking and make better decisions. Expect:

Measurable improvement within six weeks
Long-term, sustainable solutions
No costly, onward subscriptions

See how your organisation can build value through 'culture-aware working'

Roger's culture work transforms engagement among an organisation's people, helping to avoid upsets. Many firms have used his behavioural lens to predict and prevent disruption.

Why are so many risk controls designed with so little thought for the people who have to work with them?

How could your firm instantly improve its own control designs?

Behind all the politics and the speech-making –

What do regulators *really* want firms to do?

Look again – through the Behavioural Lens

'Acceptable behaviour' (expected Conduct) is a moving target – we need to get smart to keep ahead of it

SEEN AS FAIR?

• Who bears each risk, who gets each benefit?

• What are the (public / political / competitor) resentments around 'unfair' practices? (are burdens and benefits equitably shared?)

FAIR

AGENCY

PRIVILEGE

LOAD

PHYSICAL

COGNITIVE

INCREASED  ACTIVITY?

Is more business volume / presence overloading anyone, straining a dependency?

NEW

FORCED
CHANGE

SCRUTINY

INCREASED  ACTIVITY?

Is more business volume / presence overloading anyone, straining a dependency?

TOO MUCH NOVELTY?

• What new types of activity are we rolling out? (markets, tech., delivery systems)

 

• Are there new (external) analytics that show us up?

DREAD

SAFETY

EXISTENTIAL

ANXIETY-MAKING?

• What do we do that alarms people? (and us?)

 

• Anything that’s… uncontrollable, game-changing, cutting support systems, confounds models or predictions, slow-burn, catastrophic?

CONTINUE TO TOLERATE?

• How 'ok' are others with the ways we do things? (public, regulator, ratings…)

• How might changing attitudes restrict our freedom to do business? ('licence to operate')

SOCIAL
PROOF

LEGITIMACY

Fantastic session, including good practical guidance on how to improve and measure conduct. Lots of useful ‘different ways of looking’ for our organisation to take forward.

Delegate

ICA event

Explore 'What Really Happens?'

Ursus Wehrli – what you think is happening

What your systems say is happening

Ursus Wehrli – what is really happening

What's actually happening

We consistently overestimate our own skill in framing a problem
and our / others’ resolve to engage with it.
 
We mis-predict how people will respond by assuming they’re rational (not admitting to our / their biases) and not foreseeing ‘gaming’ responses.


How to manage better...?

Stimulating

Thought-provoking

Privilege to listen

Enlightening

Truly insightful

highly relevant

fruitful discussion

Informative Colloquium

Wow!

Inspiring conversation

immense knowledge

insightful

Great engagement

Fascinating topic

Feedback from attendees, Good Governance Academy, 2023

Listen to Roger’s conversation with Rachael Johnson for ACCA Insights

ACCA Insights Risk Culture: Comprehending the risks of AI

00:00 / 12:59
ACCA Insights Podcast with Dr Roger miles

The latest episode in a series looking at what risk culture means and to what extent we understand its impact on organisations and the behaviours of the people within them. Dr Roger Miles, talks about the cognitive shifts caused by AI, how accountants play an important role in ‘foraging for the truth’, and why we need to dig deep beyond our limitations of knowledge if we are to make the most of the disruption.

Interviewed by Rachael Johnson, Head of Research at ACCA, and a longstanding ‘friend of the project’ in Conduct and Culture studies.

Roger Miles started a new train of thought on ‘people risk’: how human systems are driven by evolutionary forces, how we see these in every culture. About finding predictive power among all this. Cutting-through content, from the bleeding edge of behavioural science and complexity expertise. Of real value to customer experience professionals in their jobs.

Mike Bartlett

Customer Experience Event Host

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